Terms of Services

Calm Wrist – Terms & Conditions

Welcome to Calm Wrist 🌿
By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order — each Calm Wrist piece is designed to bring balance, quality, and mindful elegance to your everyday wear.

1. Definitions

  • Consumer: An individual purchasing bracelets or related accessories for personal, non-commercial use.

  • Distance Contract: A purchase agreement completed remotely through our website.

  • Durable Medium: A method that allows information to be stored unchanged (e.g., email).

  • Right of Withdrawal: You may return a purchase within 14 days of receiving your item(s), subject to exclusions outlined below (such as personalized or custom-made items).

2. Applicability

  • These Terms apply to all purchases made through the Calm Wrist website.

  • By placing an order, you acknowledge that you have read, understood, and accepted these Terms.

  • If any provision conflicts with applicable local consumer laws, the version offering stronger consumer protection will apply.

3. Company Information

  • Business Name: NORVITEN LIMITED

  • Registered Address: RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK
    HONG KONG

  • Registration Number: 79698395

4. Our Offer

At Calm Wrist, we are committed to transparency and quality. We aim to:

✅ Provide clear product descriptions and high-quality images of our bracelets and wrist accessories, including materials, sizing, and finishes.
✅ Display transparent pricing, including applicable taxes and shipping fees.
✅ Offer occasional promotions or special offers, which may change or end without prior notice.

5. Order Process

  • A purchase contract is formed once your payment is successfully processed.

  • You will receive an order confirmation via email.

  • All payments are processed using secure, encrypted payment systems.

We reserve the right to cancel or refuse orders in cases of pricing errors, stock limitations, or suspected fraudulent activity.

6. Right of Withdrawal

You have the right to cancel your order within 14 days of receiving it.

To initiate a return, please contact us via the email listed on our Contact Us page within the cooling-off period.

Returned items must be:

  • Unused and unworn

  • In original packaging

  • Returned in original condition with all tags, pouches, and accessories included

Exclusions

The following items are non-returnable unless defective:

  • Customized or made-to-order bracelets

  • Personalized items

  • Earrings (for hygiene reasons, if applicable)

Refunds are processed within 14 days after we receive and inspect the returned item(s).

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

  • Refunds will be issued to the original payment method used at checkout.

Items showing signs of wear, scratches, alterations, damage, or removed protective tags are not eligible for return unless the issue is due to a defect.

8. Pricing

  • All prices are listed in USD, unless stated otherwise.

  • Promotional prices apply only during the stated promotion period.

  • Calm Wrist reserves the right to correct pricing errors at any time.

International customers are responsible for any customs duties, import fees, or local taxes imposed by their country.

9. Product Quality & Warranty

Every Calm Wrist bracelet is carefully inspected before dispatch.

Claims for damaged or faulty items must be reported within 14 days of delivery.

Our warranty does not cover:

  • Normal wear and tear

  • Tarnishing caused by cosmetics, perfumes, sweat, or water exposure

  • Damage due to misuse or improper storage

  • Repairs or modifications made by third parties

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout — please ensure accuracy.

  • Estimated delivery timelines are displayed during checkout and may vary by location.

If an item becomes unavailable after purchase, we may offer a suitable alternative or issue a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods listed on our website.

Any billing concerns should be reported to our support team promptly.

12. Complaints & Support

If you experience any issues, please contact us within 7 days of receiving your order.

We aim to respond within 14 business days.
Valid claims may result in a replacement, repair, or refund, depending on the situation.

13. Dispute Resolution

We strive to resolve all concerns amicably and fairly.
If a resolution cannot be reached, disputes may be referred to an independent mediator mutually agreed upon by both parties.

14. Force Majeure

Calm Wrist is not liable for delays or failures caused by circumstances beyond our control, including natural disasters, strikes, governmental actions, or technical disruptions.

16. Changes to These Terms

We may update these Terms from time to time.
The most recent version will always be published on our website and applies from the date of posting.